Frequently Asked Questions

Mobitel has established a direct and wide network connection with a lot of brand-name product warehouses and distribution centers throughout the United States. We then use this network to put it all together on our website for ease of access and purchase convenience. When an order is placed, the system automatically informs the designated warehouse of the purchase to fulfill your order and ships it to you directly.

Since Mobitel works directly with the source, we get the wholesale prices and pass them on to you for your convenience, so you can save tons of money. No resellers and no hands exchange in between.

Unopened shipments are 15 days minus shipping costs. Open boxes will assess a 20% restocking fee minus return shipping fees. Due to the holiday high season, resolution times are between 3-5 business days.

Yes, depends on the item’s condition, the stock availability of the item you want instead, and our return policy.

All cancellations must be requested through our “Contact Us” page on mobitelstore.com by sending an email to contactus@mobitel.com. Every cancellation request will be approved if items have not been processed or shipped by the warehouse. If items you want to cancel have been shipped already, you’ll have to wait to get them to then ship them back to us. Approved cancellations will be refunded minus return shipping fees (If they applied). Due to the holiday high season, resolution times are between 3-5 business days.

Submit a request under the Contact Us page or by sending an email to contactus@mobitel.com, remember to include your order number and email address associated with the order. Due to the holiday high season, resolution times are between 3-5 business days.